Letter of Serious Disappointment
March 30, 2010
1:38 AM
General Manager
Bohol Tropics Resort
As my roommates and I were in deep rest on March 30, 2010, around 11-12 Mid-night, a doorbell was eminently buzzing our room (445); I woke up surprised and agitated that my sleep was cut short. As I opened the door the bellboy with pillows and blankets, immediately said: “Sir room 442 called the front desk and ordered us for extra bed & pillows.” I replied: “Really?” so I checked 442 to see and ask who ordered the extra bed and pillows, as I opened room 442 everybody including my “special sister with cerebral palsy” are in deep sleep. So I returned to the bellboy to ask: “Was it my parents who called front desk and ordered?” the bellboy replied: “Actually, Sir it was our security guard who told the front desk that your group has exceeded the allowed guests in each room, which we prohibit.” So I replied: talaga? With his very well structured lying, my agitation arose. I replied again saying: “How sad and very disappointing that a “claiming first class” resort will commit to such ill-mannered approach to paying guests sleeping in the middle of the night. He replied: “Sir I’ll ask the front desk again.” Trying to relax again, I remembered that room 443 has 6-8 guests in ‘one’ sardine can like room. But why are they not being apprehended in the middle of the night? Passing by room 443 every morning, I see how many swimwear and clothes were hanged on the front veranda -not only adult clothes but kids too. With the thought I had in mind I went out of the room, and there it was my Dad outside “disturbed”. I asked him: “Did you order the extra stuff?” He answered: “No”
I admit we have exceeded the allowed guest, which is why my parents took 3 rooms (442, 444, & 445.) We checked-in at the resort 11 in headcount on March 29 hoping for a blissful vacation for the 2nd time but Apparently, our group has committed such a heinous crime against the supposed profitability of the resort, thus your ill-mannered front desk staff and security people thought mindlessly to treat us in outmost discomfort and disrespect. Discounting the fact that we have a disabled sister with cerebral palsy and a mother who is not feeling well. This experience differed me from my sweet impression of Bohol people.
In fact, it is commendable that Bohol Tropics Resort has staffs like the front desk clerk and the security guard that seriously do their job by simply overrate its implementation of resort policy to the point of harsh indiscretions, in spite of its claim to be Bohol’s fine resort.
This incident without doubt created a ceaseless impression of its management and owners. Consequently, it will help me & my family recommend “better & qualified” resorts rather than Bohol Tropics to our many friends.
I hope that this letter wouldn’t be appreciated as a ripple of ill intention on our part. Thus, introspection attracts questions of doubt as to the refinement of the resort and the hypocrisy of its claim to be one of the best in Tagbilaran, Bohol.
“Quality service is most felt by the customers, when there is extra sense of propriety and love.”
